Valley HealthCare System’s Community Survey
For a chance to win one of 16 $50 gift cards, please help Valley HealthCare System better understand the needs of the communities we serve and help us know how we can improve. To be eligible for the gift card drawing, you must fully complete the survey at the link below (or scan the QR code) and be a resident of Monongalia, Marion, Preston, or Taylor County. Only 1 entry per person will be entered into the drawing. We appreciate your help with this important initiative and look forward to your input!
Resolution Line
If you are unsatisfied with your treatment and would like to talk to someone, please call 304-333-0375. We want to help make sure you are receiving the best care possible.
Community Needs Assessment
Valley HealthCare System completed a Community Needs Assessment at the end of 2022 and the beginning of 2023. This Community Needs Assessment is a requirement to be a Certified Community Behavioral Health Center (CCBHC) and is completed every 3 years.
The Community Needs Assessment surveys consumer, community members, staff members, and our collaborating partners on how we can make Valley better for everyone in the community.
We surveyed 102 Consumers, 47 Community Members, 133 staff members, and 8 community collaborators. Thank you to all who took the time to complete the survey!!!
Across the Board, we found that a lot of people didn’t know about all the services we offer. We now work on our website constantly and update the services offered. We encourage our staff members to use some of their work time to attend community events and become members of community advocacy groups and boards. All of this and much more to both educate everyone on the services we offer and also build better relationships with other organizations to better serve our community!
Transportation is noted as a HUGE barrier to care. This is true throughout the rural state of West Virginia. We joined with Modivcare to be able to provide transportation to and from services appointments for our consumers. We also hired additional staff in our outlying offices. Telehealth can also be good option for people to receive care without having to travel at all!
Difficulty Scheduling and Long Wait Times were also noted as problems with our community members and our current consumers. Our team has worked hard to make the Intake Assessment shorter and the referral processes easier. We’ve also hired new clinicians to join our team to provide services, so we can minimize the wait times and get people in faster.
