Consumer Satisfaction Survey
Your feedback is invaluable in helping us enhance the quality of care and services we provide. Your experiences and insights matter greatly to us, as they enable us to continually improve and tailor our offerings to better meet your needs. By sharing your thoughts, you contribute to the ongoing refinement of our healthcare center and play a crucial role in shaping the future of our services. Please take a few moments to complete the survey and let your voice be heard. We deeply appreciate your time and input, and we remain committed to delivering the highest standard of care that you deserve. Thank you for choosing Valley Healthcare Center, and we look forward to hearing from you. We want to hear from you! To encourage participation, we will be holding a monthly drawing for $100 in total prizes for those who complete our adult or child surveys.
How it Works:
Complete either the adult or child survey (one entry per person per month).
Your entry will automatically be included in the monthly drawing.
One winner will be selected from all eligible survey responses!
Your feedback is invaluable in helping us improve services, and now you have a chance to win while making a difference!
Survey Links
In order to provide the best possible mental health services, we need to know what you think about the services you received, the people who provided it, and the results.
Adult Consumer Survey: https://form.jotform.com/250493824824159
In order to provide the best possible mental health services, we need to know what you think about the services your child has received, the people who provided it, and the results.
Children’s Consumer Survey: https://form.jotform.com/250505249654054
It is important to Valley HealthCare System that we get the feedback of our community and other external stakeholders. Please help us better serve our communities by completing this brief survey about Valley HealthCare System.
Community Survey: https://form.jotform.com/250575507095057
Resolution Line
If you are unsatisfied with your treatment and would like to talk to someone, please call 304-333-0375. We want to help make sure you are receiving the best care possible.
Community Needs Assessment
Valley HealthCare System completed a Community Needs Assessment at the end of 2022 and the beginning of 2023. This Community Needs Assessment is a requirement to be a Certified Community Behavioral Health Center (CCBHC) and is completed every 3 years.
The Community Needs Assessment surveys consumer, community members, staff members, and our collaborating partners on how we can make Valley better for everyone in the community.
We surveyed 102 Consumers, 47 Community Members, 133 staff members, and 8 community collaborators. Thank you to all who took the time to complete the survey!!!
Across the Board, we found that a lot of people didn’t know about all the services we offer. We now work on our website constantly and update the services offered. We encourage our staff members to use some of their work time to attend community events and become members of community advocacy groups and boards. All of this and much more to both educate everyone on the services we offer and also build better relationships with other organizations to better serve our community!
Transportation is noted as a HUGE barrier to care. This is true throughout the rural state of West Virginia. We joined with Modivcare to be able to provide transportation to and from services appointments for our consumers. We also hired additional staff in our outlying offices. Telehealth can also be good option for people to receive care without having to travel at all!
Difficulty Scheduling and Long Wait Times were also noted as problems with our community members and our current consumers. Our team has worked hard to make the Intake Assessment shorter and the referral processes easier. We’ve also hired new clinicians to join our team to provide services, so we can minimize the wait times and get people in faster.
