Across the Board, we found that a lot of people didn’t know about all the services we offer. We now work on our website constantly and update the services offered. We encourage our staff members to use some of their work time to attend community events and become members of community advocacy groups and boards. All of this and much more to both educate everyone on the services we offer and also build better relationships with other organizations to better serve our community!

Transportation is noted as a HUGE barrier to care. This is true throughout the rural state of West Virginia. We joined with Modivcare to be able to provide transportation to and from services appointments for our consumers. We also hired additional staff in our outlying offices. Telehealth can also be good option for people to receive care without having to travel at all!

Difficulty Scheduling and Long Wait Times were also noted as problems with our community members and our current consumers. Our team has worked hard to make the Intake Assessment shorter and the referral processes easier. We’ve also hired new clinicians to join our team to provide services, so we can minimize the wait times and get people in faster.